Refund and Returns Policy

At Gruha Lankar, we are dedicated to offering premium home décor products and a smooth, satisfying shopping experience. If you’re not fully happy with your purchase, our return and exchange policy is here to ensure a quick and hassle-free resolution.

1. Return Policy

You may request a return within 7 days of delivery under the following conditions:

• You received a damaged or defective item
• The product has a manufacturing defect or functional issue
• You received the wrong item (incorrect design, color, or size)

To be eligible for a return:

• The item must be unused, unassembled, and in original condition
• All original tags, labels, packaging, and accessories must be intact

❌ Returns will not be accepted for:

• Minor color or texture variations due to screen display or material uniqueness
• Size or fit issues if the correct item was delivered (please review product dimensions before ordering)
• Damage caused by misuse, improper installation, or handling errors

2. Exchange Policy

Exchanges may be requested within 7 days of delivery for:

• Defective or damaged products
• Wrong item received (design, type, or color)
• Size change (for specific products like cushions or covers), subject to stock availability

📌 Exchanges are subject to product availability. If the item is out of stock, we’ll offer a suitable replacement or refund.

3. Refund Policy

• Refunds are processed within 7–10 business days after the returned item is received and inspected
• Refunds will be issued via the original payment method
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit, as per your preference

4. Warranty & Support

While we do not offer formal warranties on décor items, every product is quality-checked before dispatch. If you receive a damaged or defective item, our support team is here to help.

5. How to Initiate a Return or Exchange?

To initiate a return or exchange:

1. Email us at 📧 support@gruhalankar.in within 7 days of receiving your order
2. Include your order number, a brief reason, and clear photos of the product issue (if applicable)
3. Our team will guide you through the pickup or self-return process, depending on your location

If you have any questions or need assistance, our customer care team is happy to support you.

Thank you for choosing Gruha Lankar – Where Every Space Feels Like Home.